Our Process.

It takes 5 simple steps to get started with our transcription service.

Once your dedicated Account Manager has set up your account and formatting requirements, it’s a seamless process to upload your audios and track your transcribed documents with our secure platform.

 

Establishment Phase

  • We will complete a Client Needs Assessment and provide a customised quote for all of your transcription and document management needs.

    Our rates are determined by a combination of factors, including turnaround time expectations, volume requirements, delivery method for the completed documents.

    Once we have spoken with you, we will be able to give you a precise costing.

  • We will transcribe 10-20 audios free of charge. We will provide you access to our secure system to upload the test audios.

Integration Phase

  • We will setup your cloud-based account which will provide you with high visibility to the status of all jobs. It will enable you to easily access and distribute transcribed documentation from just about anywhere.

  • Set up will include downloading our transcription software onto the required mobile devices and establishing your preferred delivery method. Training in our software and the delivery process will be completed if required.

  • Dictate, record and upload your digital audio to your secure online account. The transcribed documents will be delivered by your chosen method and available depending on your turnaround requirements.

Performance Phase

  • We will provide you with daily, weekly or monthly work reports so that you know what documents have been completed. We will monitor the team’s deliverables and accuracy levels. If there are any issues, we will get them resolved ASAP.